Eleanor's Posts
- 2Eleanor Durant
Team Leader @PensionBee UK
is willing to share expertiseQuality Check for Customer Interactions - 2
How I can help you
I assess the quality of customer interactions via calls, chats, and emails. Detailed feedback is provided to enhance compliance and service standards. With 3 years as a fintech team leader and 8 years in customer success, I ensure high-quality, reliable work.
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People I am looking for
- Businesses aiming for top-notch customer service - Companies seeking to improve communication quality - Firms needing detailed compliance feedback - Organizations valuing experienced customer success
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Experience & Cases
- Managed a team delivering high-quality results - Recognized as 'Champion of Love' for management style - Balanced dual roles successfully - Worked with PensionBee's diverse customer base
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How to contact
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About myself
With a decade in customer service and customer success, I progressed from entry-level to leadership roles. Promoted to team leader after 1.5 years, I led quality checks and trained teams in effective communication.
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Job Description
Seeking a flexible, part-time role with remote capabilities, allowing me to contribute effectively from any location while maintaining a balanced work-life integration.
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How to contact