Raphael Roque Muller - Director of IT Services, Teramind

Years of experience: 13

Tech SupportITCustomer ServiceHelp Desk SupportCustomer Success ManagerChief Customer Officer (CCO)

Trusted by top professionals

Gabriel Musse
Technical Customer Support Specialist @Teramind
Verified
Raphael's a great IT Support Director. I work with him since May 2023. With great experience and always caring about his coworkers, he provides awesome insights of how you can grow as a professional. ...
Paulo Vidal
IT SUpport Analyst @Gringo O Melhor Amigo do Motorista
Verified
Raphael is an exceptional leader with a profound understanding of IT operations and strategic planning. During my time working under his guidance, I was consistently impressed by his ability to stream...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Raphael's Career Path

Aug. 2024 -
Present

TeramindDirector of Technical Support

Flórida, Estados Unidos

Apr. 2022 -
Aug. 2024

GringoQuality & IT Support Manager

São Paulo, Brasil

Jun. 2021 -
Apr. 2022

ShopeeIT Lead - LATAM

São Paulo, BrasilManagement of the IT support, project and procurement teams in LATAM for Garena, Shopee and Shopee Express. Definition of strategic and tactical planning of the IT area Structuring of processes related to IT area Management IT contracts and vendors Project management for the offices and warehouses expansions related to Shopee and Shopee Express