Louisville, Kentucky, United States• Led implementation of the ServiceNow IT platform, enhancing productivity and performance across operational teams.
• Directed a team of 11 onshore/offshore resources to design and execute comprehensive OCM and communication strategies.
• Successfully delivered a large-scale change program impacting 4,000+ associates, integrating an enterprise-wide platform.
• Partnered with stakeholders to ...
Louisville, Kentucky Area• Directed IT transformation initiatives involving large-scale changes to business processes, systems, and roles.
• Applied Prosci methodology and operational strategies to support organization-wide re-design efforts.
• Streamlined processes and redesigned operating models, achieving over $3M in cost efficiencies within two years.
• Managed a $330M portfolio budget, collaborating with executi...
Various• Spearheaded organizational design and change management initiatives as an internal consultant for executive stakeholders.
• Reduced silos and improved efficiency by consolidating roles, reducing waste, and enhancing employee engagement.
• Designed and implemented a client-centric program management structure, reducing operational expenses by 20%.