Years of experience: 16
CopywritingCall CenterStartup FounderMarketingBusiness OwnerHR
Trust Score
Exceptionally trusted; proven professional excellence.
Michelle's Career Path
Feb. 2023 -Present
Self-employedIndependent Contractor
Jun. 2020 -Dec. 2021
National Commission on Certification of Physician Assistants (NCCPA)Communications Specialist
Johns Creek, Georgia, United StatesAs a communications specialist, I acted as a liaison for cross-functional teams. Managed the social media channels for the organization and reviewed analytics to make changes and improvements to our messaging.
Sep. 2018 -Jun. 2020
National Commission on Certification of Physician Assistants (NCCPA)Interim Manager/Information Services Specialist III
Johns Creek, Georgia, United StatesAs an interim manager and team lead, I reviewed call and web service feedback surveys and provided timely responses to their questions, concerns, and comments. I trained new specialists and cross-trained employees on processes to improve customer experiences.