Years of experience: 33
CyprusSales ManagerBusiness Development ManagerBusiness OwnerSales & BizDev🐦 Design
Trust Score
Exceptionally trusted; proven professional excellence.
Michael's Career Path
Mar. 2019 -Present
Broward County GovernmentBackflow Coordinator
South FloridaCoordinate backflow inspections, maintain and track compliance database, issue tags/turn offs for non compliance, reply to customer inquiries regarding backflow issues, other duties as assigned.
Jun. 2017 -May. 2024
South FloridaCustomer Service
South FloridaRespond to customer inquiries, complaints, billing questions and payment extension/service requests. Assuage upset callers, rebuild/augment trust, provide information and/or resources to resolve problem. Management reporting. Communicate daily with internal partners in accounting, field services, and operations. Frequently review processes for improvement opportunities and enhance customer ex...
Aug. 2015 -Nov. 2015
211 BrowardCustomer Service Specialist
Oakland Park, FL• Responded to inquiries from current and potential students, parents, faculty, staff, and various callers for Broward College. • Used multiple databases and websites to research inquires, solve problems, and provide information. • Documented all calls and maintained caller database, data entry, categorization, and noted resolutions. • Certifications in Customer Service, DCF Safety, and HIPAA...