Years of experience: 21

Sales ManagerBusiness Development ManagerCustomer Support RepresentativeMarketingSupport SpecialistSales Representative

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Stephanie's Career Path
Complaints/EO ManagerJun. 2020 -
Jul. 2023
Wells FargoComplaints/EO Manager
Orlando, Florida, United StatesIn my second tenure with Wells Fargo, I led a team of 14 team members in addressing customer complaints regarding their accounts. Success in the role required resolving concerns quickly and positively to strengthen customer loyalty and quality assurance. One of my achievements was bringing the team from the lowest-ranking to the highest-performing team in under six months. Recently, I took on...
Complaints/EO ManagerJun. 2020 -
Jul. 2023
Wells FargoComplaints/EO Manager
Orlando, Florida, United StatesIn my second tenure with Wells Fargo, I led a team of 14 team members in addressing customer complaints regarding their accounts. Success in the role required resolving concerns quickly and positively to strengthen customer loyalty and quality assurance. One of my achievements was bringing the team from the lowest-ranking to the highest-performing team in under six months. Recently, I took on...
Orlando Sales ManagerAug. 2019 -
Jun. 2020
Merchant Lynx ServicesOrlando Sales Manager
Greater Orlando AreaWith Merchant Lynx, I was responsible for market sales in a large, regional territory. I supervised 15 staff in acquiring new customers and retaining existing accounts. Also, my responsibilities included achieving sales goals, hiring staff, forecasting, training, and coaching the team. To retain customers, I developed and implemented customer service, pricing, and up-selling strategies. To bo...

Stephanie's Posts

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    How I can help you

    Empathetic and fair approach to enhance customer service practices. Honest and accountable for KPI improvements. Over 10 years of excellence in customer service management.

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    People I am looking for

    Seeking businesses aiming to enhance customer service support through phone and text channels. Eager to implement effective solutions for improved customer satisfaction.

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    Experience & Cases

    Led team from bottom to top three in complaint handling at executive level. Successfully collaborated with Wells Fargo to drive significant service improvements.

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    How to contact

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