Years of experience: 19

Call CenterITCall Center SupervisorConsultingProduct ManagerEngagement Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tracey's Career Path
Senior Manager, Service Delivery & Operations ManagementAug. 2022 -
Present
DeloitteSenior Manager, Service Delivery & Operations Management
Melbourne, Victoria, AustraliaOverall Management of 25+ engineers at The Bureau of Meteorology, focused on managing DevOps and cloud support services. Key responsibilities include overseeing service delivery, financial management, service management, reporting, and workload management across cross-functional teams. Additionally, responsible for overseeing operational requirements within a large-scale transformation progra...
Contact Center Operations DirectorMar. 2020 -
Aug. 2022
Kinetic ITContact Center Operations Director
Melbourne, Victoria, AustraliaAs Contact Center Operations Director, I oversaw operations at Victoria Police, V/Line Trains, and Metro Trains Melbourne, I managed teams of 20-120 engineers, covering contact center operations (24/7), end user compute and infrastructure services. My role was instrumental in ensuring smooth service delivery and operational excellence across critical organizations, while overseeing strategic ...
Contact Center & Service Delivery ManagerJan. 2018 -
Mar. 2020
Kinetic ITContact Center & Service Delivery Manager
AustraliaAs a Contact Center & Service Delivery Manager, my role encompassed overseeing and optimizing service delivery across diverse teams and operational functions at both the Department of Defence and Victoria Police. I was responsible for ensuring that service levels consistently met or exceeded client expectations within these critical organizations. Managing resources effectively and fostering ...

Tracey's Posts

  • About myself

    With over 15 years in service operations management, I've successfully managed major customer transitions and implemented new service management toolsets, enhancing operational efficiency and customer satisfaction.

  • Job Description

    Seeking a challenging role as an Operations Manager or in Service Delivery within the IT sector, aiming to leverage my extensive experience to drive strategic growth and operational excellence.

  • How to contact

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