Árchez, Andalusia, SpainThe Client is a global pharmaceutical company which needs to define and maintain Standards for the development of its Products. As a Business Analyst, I led two teams of Subject Matter Experts to define the high-level requirements of Standards for Internet Access and Data Categories. As the SAFe Product Owner, I defined the requirements of and new functionality for the migration of the Standa...
Árchez, Andalusia, SpainBiogen Digital Health is a global pharmaceutical company which needed to implement enhancements to two Software as a Medical Device (SaMD) Products, Konectom and MSPT. As a Business Analyst, I specified new requirements for both Products, wrote UAT Scripts and provided Tier 2 Product Support as well as optimising processes for Device Shipping & Returns, Study Site Decommissioning and Complain...
The Workshop is a global Online Gaming Company. As a Business Analyst, and in conjunction with Stakeholders worldwide, I defined optimised Business Processes for Service and Incident Management in general, the management of specific Incident Types, and Problem and Change Management in general. ● The Business Processes resulted in significant improvements in the consistency of Service Manageme...