Years of experience: 18

InsuranceBanking & Capital MarketsBusiness AnalystCopywritingChief Customer Officer (CCO)Blog Manager

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Melissa's Career Path
Founder & Executive DirectorOct. 2024 -
Present
Her True North Leadership Programs and CoachingFounder & Executive Director
AustraliaI'm an experienced Senior Operations Executive based in Australia and Leadership Coach. I currently have a side-hustle where I specialise in working with first-time or newly promoted female leaders to overcome imposter syndrome, feelings of being overwhelmed or being out of their depth to navigate the first 90-days of a new role. I have lived experience (early in my career) about how those fe...
Senior Executive - Claims OperationsMay. 2023 -
Jan. 2025
DXC providing claims management servicesSenior Executive - Claims Operations
Australia- $1.2B in premium; $150M operational budget & 220 FTE - Front End Operations (claims acceptance through to 70 weeks) - Achieve efficient & cost-effective injury recovery for physical & MI claims across the scheme. - End to end impairment benefits process for injured workers in accordance with legislation. - Conciliation conferences & complex disputes (WIC, Worksafe) - Facilitate short & long...
Senior Executive - Customer ServiceMar. 2020 -
May. 2023
Transport Accident Commission (TAC)Senior Executive - Customer Service
GeelongKey Responsibilities: - Accountability of the Customer Service function on behalf of TAC - Shared accountability for $28M budget + 55 seat customer support centre - Oversee daily operations of 260,000 inbound phone calls per year - Designing & implementing strategies, plans and budgets aligned to TACs strategic objectives - Drive cultural and process change in line with TAC strategy - Drive o...

Melissa's Posts

  • About

    • 25 years in operational and leadership roles • Expertise in executive coaching • Proven track record in transforming leadership teams • Strategic thinker with innovative solutions

  • Cases & Experiences

    • Mentored 100+ women leaders for career growth • Empowered aspiring and newly promoted female leaders • Developed tailored strategies for leadership success • Fostered inclusive environments for women in leadership

  • Work Order

    We help with: • Operational reviews and priority setting • Streamlining processes and eliminating redundancies • Managing organizational change effectively • Coaching emerging leaders for success • Implementing balanced scorecards • Enhancing recruitment processes

  • How to contact

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