Years of experience: 12

Chat SupportLive ChatCustomer ServiceCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Josef's Career Path
Insurance AgentJan. 2025 -
Present
PrimericaInsurance Agent
Sales SpecialistAug. 2024 -
Present
AppleSales Specialist
Customer Experience RepresentativeFeb. 2024 -
May. 2024
GOAT GroupCustomer Experience Representative
Los Angeles, California, United States- Resolved customer service issues by adhering to policies and procedures. - Provide a white glove service to customer with a positive attitude using Zendesk to communicate. - Escalate and troubleshoot technical issues related to the application GOAT and alias. - Worked closely with the Operations Team, Support Teams and Leads to provide resolutions to customer issues.

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