Years of experience: 7
Computer engineerCustomer ServiceHelp Desk SupportEngineerData EntryData Entry Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Dominic's Career Path
Mar. 2020 -Present
MastercardNetwork Operations Analyst II
O'Fallon, Missouri, United States
Aug. 2019 -Dec. 2019
MTM, Inc.Service Desk Analyst
Lake Saint Louis, Missouri• Monitor the Service Desk hotline, email, walk-ins, and ticketing system.
• Provision accounts for internal & external customers with Salesforce, Online Access, Active Directory, AS400, Reveal & several other applications.
• Proficient in using ServiceNow Ticketing system.
• Experience working in multiple environments: Citrix Cloud, Dell WYSE, Windows.
• Install/Uninstall Software to Laptops...
Feb. 2018 -Sep. 2019
Retail Technology GroupHelpdesk Analyst
Fenton, Missouri-Expanded my Knowledge of Aloha & other affiliated products. -Help mentor new hires. -Troubleshoot Hard/SoftWare, Network configurations, Polling issues, IP Printers, Router's, Switches, Firewalls, Servers. -Provide Technical support via phone with Technicians nationwide with installing POS Terminals, Office printers, Firewalls, Kitchen Controllers, Receipt printers & make configuration chang...