Years of experience: 18
Call CenterUndergraduate StudentCustomer ServiceMedicalAssistantData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Shana's Career Path
Oct. 2023 -Present
CBD CollegeSurgical Technologist- Student
Los Angeles, California, United States
Mar. 2018 -Present
City of Santa Monica OEMCommunications Operator
Routed calls to police, fire, and ambulance services to meet individual call needs.
Communicated the most up-to-date information to first responders through electronic means, phone calls, and radio responses.
Read the system maps and caller information, and I entered all of the information into the system.
Completed appropriate forms and radio announcements for police department needs such as...
Jan. 2013 -Feb. 2018
Oxnard Police and Fire DepartmentPublic Safety Dispatcher
Requested law enforcement, fire, and ambulance services for various emergency and non emergency calls.
Recorded vital details in the call tracking and assignment system after taking caller information and reading associated computer information.
Handled citizen complaints, requests for information, and service requests.
Took 911 emergency and non-emergency calls and determined the level of re...