Years of experience: 14
United StatesCustomer ResearcherCustomer ServiceConsultingComplaint Resolution Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Rob's Career Path
Oct. 2023 -Present
Robert Rausch DesignSenior UX Researcher
Chicago, Illinois, United StatesI currently provide UX Research services to a variety of clients on a contract basis.
May. 2023 -Sep. 2023
Arvest BankPrincipal Digital Employee Experience Researcher - Associate Experience & Learning Development
United StatesEngaged in mixed-method qualitative UX Research to amplify the voice of the associates across all touchpoints to drive innovative workplace initiatives and empower associates with joyful experiences for growth and development.
Oct. 2021 -Dec. 2022
AcostaSenior UX Researcher
Chicago, Illinois, United StatesCreated the UX Research Practice with tool and platform recommendations and strategic processes. Educated, evangelized, and championed user experience methods and approaches throughout the company. Mentored junior designers on UX Design & Research best practices.