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Years of experience: 9
ITCustomer ServiceEngineerCustomer Success ManagerCase ManagerSystem Analyst
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Nafis's Career Path
Dec. 2021 -Apr. 2024
bKash LimitedProject Delivery Manager
Dhaka, Bangladesh● Successfully led a $30M Commercial Digitalization project for mobile financial services (MFS), coordinating with stakeholders, and boosting NPS user satisfaction score by 75% within 6 months.
● Successfully migrated a core tool to a private cloud using a phased approach, enabling real-time transaction processing for 500,000 merchants while ensuring minimal disruption and data integrity.
● C...
May. 2021 -Nov. 2021
Hishab Vendor performance Manager
Bangladesh● Managed a global team of 25, achieving a 92% project completion rate and saving $2M annually through strategic initiative. Launched AI-based Voice Reporting, boosting customer satisfaction by 25%
● Led a team of 15 developers, achieving 90% task completion and meeting all project milestones. Recruited, developed, and coached team members to maximize performance and motivation.
● Identified ...
Jan. 2020 -Apr. 2021
HuaweiApplication and software engineer
Bangladesh● Successfully led the migration of 65 million customer accounts to a new system, overseeing all phases from planning and execution to budget management and reporting.
● Clearly defined project scope, leading to a 5% decrease in scope creep and improved project outcomes. Optimized resource allocation, resulting in a 25% increase in productivity.
● Optimized the deployment timeline by 2 weeks ...