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Years of experience: 16
HRCustomer ServiceData Entry
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Exceptionally trusted; proven professional excellence.
Oren's Career Path
Oct. 2022 -Oct. 2024
VimeoSupport Specialist II
Tel Aviv, Israel- Deliver high-quality, timely responses to support tickets received via email, phone and chat
- Focus on resolving complex issues in various product areas, requiring highly customized responses and advanced troubleshooting skills
- Provide training and support for 15 new Support Level 2 agents - Collaborate with Knowledge Management team to ensure SOPs were developed and up to date company w...
Feb. 2022 -Jul. 2022
accessiBeTechnical Support Specialist
Tel Aviv, Israel• Assist customers and clients for SaaS company (B2B and B2C) with implementation and troubleshooting JavaScript Code.
• Answered over 100 open tickets daily via chat and email for technical problem solving and account related issues. Achieved an average customer response/ first contact time of 60 seconds or less. • Produced a 97% customer satisfaction rating and 90% retention rate utilizing ...
Nov. 2021 -Feb. 2022
KMS LighthouseSolutions Architect
Petaẖ Tiqwa, Central, Israel• Organized and produced Proof of Concept demonstrations of the company’s software solution and effectively closed multiple sales deals with a sales conversion rate of 10%.
• Project manager for groups of various sizes to help customers achieve the full use of the software solution via video conferencing and live demonstrations/ presentations.
• Characterization and deployment of software to ...