Years of experience: 11
⚖️ LegalFinanceBanking OperationsCall CenterCustomer Support RepresentativeSupport Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Jessica's Career Path
Jan. 2022 -Present
American ExpressSenior Manager
Coached business consultants to compliant SBS product sales
Met with key compliance partners to standardize coaching process to compliance defects
Partnered with GS&O to created contact lead reporting and call strategies per industry and time of day
Coached Business Consultants to maximize sales efforts with 1 call closes
Exceeds Charge Volume Quarter over quarter
Aug. 2019 -Sep. 2020
Bank of AmericaAssistant Branch Manager
Create and maintain associates schedules
Build and maintain client bases, recruiting new clients on an ongoing basis.
Analyze Bankers and Tellers goals and create work plans
Mitigate risk and loss in the Financial Center through operational excellence
Oct. 2016 -Aug. 2019
The Walt Disney CompanySales Lead
Projected sales and determined profitability by reviewing operational records and reports.
Direct foreign sales and service outlets of the organization.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping.
Hire, train, and evaluate personnel in sales or marketing establishments.
Plan and coordinate advertising campaigns and sales promotions, and prepare...