Allocated to work at PRODESP (government of São Paulo)
I conduct user research and persona creation:
Conducting research to understand user needs, behaviors and preferences.
I collect feedback from users to identify problems and opportunities for improvement.
I analyze survey data and transform insights into actions to improve the user experience.
Development of personas, which are fictional ...
I worked understanding the entire process that was transformed into RPA to be able to make assertive decisions;
I led complex projects, working together with development teams, businesses and stakeholders.
I managed the entire project life cycle (delivery), from planning to delivery, ensuring that they were delivered on time, within budget and with the expected quality;
I acted as a bridge be...
Jan. 2023 - Jan. 2024
Practia BrasilCOE LEAD (Hyperautomation and Inovation) - ELETROBRAS
Led the implementation of the Center of Excellence in Hyper Automation of Business and Digital Processes in large clients;
Developed and implemented business process automation strategies, with the aim of increasing efficiency and reducing errors;
Supported in identifying automation opportunities across the enterprise and working with business leaders to assess potential automation;
Training ...