Years of experience: 7

Fitness Coach🏐 SportsCustomer ServiceCustomer Success ManagerClient Relations SpecialistChat Support

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Ines's Career Path
Customer Experience ManagerMar. 2024 -
Present
morphCustomer Experience Manager
E-commerce customer support specialistMay. 2023 -
Present
morphE-commerce customer support specialist
Auto Transport Dispatch Team LeaderOct. 2021 -
Aug. 2023
morphAuto Transport Dispatch Team Leader
Coordinated with a team of more than 15 people in their daily tasks. Made sure all aspects of clients business is running smoothly and efficiently. Conducted training and interviews for various support positions. Developed numerous strategies and procedures for the client in order to enhance the work of the whole department.

Ines's Posts

  • How I can help you

    Collaborated with a marketing team to develop and manage an online e-commerce platform. Ensured smooth operations with excellent customer satisfaction. Key strengths include high attention to detail and creativity.

  • People I am looking for

    Seeking clients in the e-commerce sector. • Focused on online retail • Value-driven partnerships • Innovation-oriented solutions

  • Experience & Cases

    Achievements: • Increased CSAT from 89% to 98% • Built a store with only 1% claim rate. Previous Clients: • SWE

  • How to contact

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  • About myself

    Proficient in Zendesk, Gorgias, Monday, and Shopify. With 5 years in dispatch and 3 years in e-commerce, I bring 8 years of customer support experience. I improved CSAT from 89% to 98% within a year.

  • Job Description

    Seeking a role offering flexibility to balance work efficiently, allowing for both personal growth and professional excellence in a dynamic and supportive environment.

  • How to contact

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