Beth Bouley - Purpose-Driven Professional | Skilled in Workflow Optimization & Problem-Solving | Driving Operational Efficiency & Impactful Change | Six Sigma Black Belt,

Years of experience: 26

United StatesMarketingIT🐦 DesignConsultingFinance

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David Suhocke
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Beth has been instrumental in workflow optimization, logistics and time management. Friendly and forward thinking, Beth has been a pleasure to work with valued team member.

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Beth's Career Path

Dec. 2022 -
Oct. 2023

MAPFRECustomer Service Specialist

• Achieved a 98% first-call resolution rate by expertly addressing complex policy questions and discrepancies, boosting customer satisfaction and loyalty while exhibiting a resourceful approach to challenges • Spearheaded workflow enhancements resulting in a 10% reduction in system errors, presenting creative solutions and dedication to operational efficiency • Demonstrated in-depth expertise...

May. 2015 -
Oct. 2023

MAPFRESenior Agent Support Contact Center Representative

Webster, MA, United States

Mar. 2015 -
Oct. 2023

MAPFREService Specialist

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Beth Bouley
Purpose-Driven Professional | Skilled in Workflow Optimization & Problem-Solving | Driving Operational Efficiency & Impactful Change | Six Sigma Black Belt
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Years of experience: 26

Trusted by top professionals

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