Years of experience: 8
Voice OverTechnical TranslatorProofreaderContent WriterCopywritingOffice Assistant
Trust Score
Exceptionally trusted; proven professional excellence.
Elena Loredana's Career Path
Oct. 2019 -Present
HPCustomer Operations Specialist
Bucureşti, România
Oct. 2019 -Present
HPCustomer Specialist
Act as a first point of contact for regular, ongoing customers, on daily operational matters, developing and maintaining strong, long-term relationships. Resolve operational issues that may arise from the end-to-end sales process (e.g., order status, and deliveries, invoicing, returns and financial post-sales programs). Engage with other functions and organizations to resolve issues (e.g., sa...
Jul. 2018 -Aug. 2019
Telus for Airbnb customerCustomer Support Specialist
Managed bilingual customer inquiries, ensuring effective communication and support. O�ered support for Airbnb customers via inbound calls, instant messages and emails. Explained with calm, patience and in an easy-to-understand language, the platform's policy. Analyzed feedback and transmitted it to appropriate teams to improve service processes and customer satisfaction rates. Conducted inves...