Years of experience: 20

Call CenterCustomer ServiceMarketing🐦 DesignEntertainmentEducation

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Khalil's Career Path
English and Arabic CopywriterSep. 2020 -
Mar. 2021
Anotah.com English and Arabic Copywriter
Remote-Created e-com product names and descriptions in Arabic and English -Wrote social media captions and blog posts in Arabic and English -Proofread and corrected Anotah.com website in Arabic and English
Emergency Response Program CoordinatorAug. 2019 -
Apr. 2022
Donner Sang CompterEmergency Response Program Coordinator
Lebanon, Beirut-Oversaw Emergency Response by coordinating day to day activities at call center; developed CRM and implemented IP telephony solution; maximized efficiency and increased response rate of call center by 70% -Restructured and initiated volunteering program at call center by conducting 32 training for new recruits and supported them to develop their skills -Led team of 27 operators and 50 volunt...
Co-Founder & Social Media Strategist Jan. 2019 -
Present
NeverMind communicationCo-Founder & Social Media Strategist
Lebanon, Beirut-Established client’s vision, brand identity guidelines and voice to reach target consumers -Created content and designed creative social media posts to match client’s needs -Managed 11 different accounts ranging from NGOs, travel agencies, catering, dentists to automotive industry

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