Years of experience: 18

Social Media ManagementResearcherSales & BizDevMarketingITC-level Executive

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Oceana's Career Path
Parish FacilitatorAug. 2022 -
Present
St. Ann's CathedralParish Facilitator
Great Falls, Montana, United StatesIn this part-time on-site 501(c)3 administrative position, I lead a team of 4 employees and 10 volunteers to ensure all daily tasks and events are executed promptly and efficiently. I provide phone, email support, and hard copy communications for parish executives as well as maintain digital and hard copy records. My duties also include maintaining historical archives in the parish, creating ...
Independent Customer Service ConsultantApr. 2019 -
Aug. 2021
GoRemindersIndependent Customer Service Consultant
Brooklyn, New York, United StatesIn this part-time remote contract role, I provided customer support via Intercom chat, email, phone, and Zoom meetings to resolve issues with account management, billing, and data management. My other duties included: performing product video demonstrations for prospective clients; upselling plan upgrades to prospective and existing customers (increased appointments, transition from Monthly t...
Customer Experience AssociateJan. 2019 -
Jun. 2023
Splendid SpoonCustomer Experience Associate
RemoteIn this full-time remote position, I resolved customer issues regarding shipping, account management, and billing via email, phone, and social media. I provided performance feedback to management and C-level staff on request regarding marketing campaigns, products, and website features. I also assisted with creating and editing customer-facing Help Center and email macros articles in ZenDesk ...

Oceana's Posts

  • About myself

    Experienced in customer service, technical writing, content and administrative management. Over 25 years in customer service, with 10 years in SaaS and 5 years in marketing. Skilled in accounts receivable, payroll, HR, and social media.

  • Job Description

    Seeking roles in content management, administrative management, or customer support, where I can leverage my extensive experience in customer service and technical skills to drive team success and enhance organizational efficiency.

  • How to contact

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