Years of experience: 20
Solution IntegratorAssociateBI AnalystProject ManagerProduct ManagerSystem Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Karthik's Career Path
Nov. 2009 -Present
CapgeminiSenior Director - Digital Customer Experience and AI
Los Angeles, California, United StatesAI & Generative AI Leadership * AI Strategy & Governance: Defined and executed enterprise-wide AI strategies aligned with business priorities, ensuring compliance, risk management, and ethical AI use. * GenAI Implementation: Embedded generative AI into customer experience, operations, and product development to boost efficiency and innovation. * AI-Driven Digital Transformation: Modernized le...
May. 2008 -Nov. 2009
The Principal ConsultingManager - SAP CRM
New Jersey, USManaged implementation of B2B Ecommerce and Digital Marketing applications crucial to productivity and sales, reducing support costs and providing customers an Omni-channel experience, resulting in dramatic increase in sales and customer satisfaction Balanced competing customer demands with project constraints and changing scope ensuring customer satisfaction while maintaining the goals of th...
Jun. 2007 -Mar. 2008
SAPBusiness Process Analyst
• Analyzed the existing processes and coordinated Business Process Maturity Analysis project. This resulted in the identification several Key Performance Indicators (KPI's) to monitor various business processes, improve efficiency, minimize the risk and ensure SOX Compliance. • Provided operational support, configuration, and implementation of newer functionality within the SRM and SUS applic...