Years of experience: 10
United StatesUndergraduate StudentHRCustomer ServiceData EntryEducation
Trust Score
Exceptionally trusted; proven professional excellence.
Tiffany's Career Path
Jan. 2017 -Jun. 2020
Rio All Suite Hotel & CasinoCentralized Scheduling Planner
Las Vegas, Nevada, United States-Ran daily payroll audits for 500+ employees, confirming time was coded, uploaded, and employees were accurately paid in a timely fashion
-Built weekly schedules for 8 departments focusing on vacation requests, saving labor, and following contract rules
-Tracked, submitted, and updated employee information daily such as status changes, pay changes, LOA's, attendance, documentation, and terms
...
Feb. 2016 -Jan. 2017
Caesars PalaceHotel Operations Supervisor
Las Vegas, Nevada, United States-Managed up to 30 Front desk agents, lobby, kiosk, phones, inventory and wait times at once while ensuring all employees provided "Service with Passion" to every guest
-Acknowledged all guests’ complaints about staffing, casino, and hotel concerns daily
Created new Standard Operating Procedures for the Front Desk, allowing operations to run more efficiently
-Created and issued weekly discipli...
Jun. 2010 -Feb. 2016
Caesars PalaceNew Hire Trainer/ Front Desk Agent
Las Vegas, Nevada, United States-Trained all new hires for Front Desk, VIP, and Nobu Hotel weekly on hotel policies and efficiently registering guests in and out of the hotel
-Partnered with HR once a year to execute property training courses on service standards for all front-of-house employees
-Provided Forbes 4 Star guest services while interacting with each guest
-Managed inventory of approximately 4,000 rooms in additi...