Years of experience: 19

ITEngineerProject ManagerTech SupportComputer engineer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Aman's Career Path
IT Service ManagerAug. 2016 -
Present
New York University Abu DhabiIT Service Manager
NYUAD, Saadiyat Island, Abu Dhabi, UAE• Supported one or more HP ITIL-aligned processes and associated projects to achieve business, compliance, efficiency, and quality objectives • Evaluated process change impacts from an operational perspective using subject-matter expertise and analytical skills • Communicated directly with stakeholders to provide updates on related tasks and ensure that processes were being followed and plann...
Client Services AnalystSep. 2014 -
Aug. 2016
New York University Abu DhabiClient Services Analyst
Saadiyat Island, Abu Dhabi, UAE• Troubleshooting level 2 & 3 Incidents and carrying out requests • Making updates to the CMDB as necessary • Desktop support which includes Windows 7/8/10, Mac OSX & Ubuntu • Installing and supporting IP Telephones (Cisco) • MS Applications Support, i.e MS Office Suite 2010/2013 & 365 • Polycom Audio and Visual support • Performing tasks related to projects as requested by Project Managers •...
Senior Support EngineerJul. 2012 -
Sep. 2014
TomTomSenior Support Engineer
Euston, London UKSenior Support Officer: I.T Engineer for all Tom Tom employees across EMEA – Managing Milan, Madrid, Barcelona, London & Edinburgh sites which consisted of monthly visits across Europe and USA. Duties included deploying new Tom Tom Offices worldwide including setup of bespoke systems, networking and server access, stock audit, working to SLAs and KPI's, troubleshooting on Tom Tom Bespoke Appl...