Years of experience: 23
FigmaAdobe IllustratorAdobe PhotoshopInDesignGraphic Designerš¦ Design
Trust Score
Exceptionally trusted; proven professional excellence.
Garret's Career Path
Jan. 2019 -Nov. 2024
Roland DGARoland Care Engineer
ā¢ Provided tier 3 support for service cases on color and dental products, ensuring timely resolution and customer satisfaction.
ā¢ Led training sessions on color and dental products, equipping dealer technicians with the knowledge needed for onsite repairs.
ā¢ Acted as the contact point for Roland DG case escalation, effectively managing and resolving escalated cases for dealers.
Aug. 2013 -Jan. 2019
Roland DGAService Account Manager
ā¢ Provided Tier 3 support for color and dental products, ensuring timely resolution of technical issues.
ā¢ Conducted remote and onsite support for dealer technicians and end users, enhancing customer satisfaction.
ā¢ Led training sessions for dealer service technicians, improving their technical skills and knowledge.
Apr. 2011 -Aug. 2013
Mid-West Sign SupplySales & Service Technician
Efficiently carried out installation, workflow, repair, and troubleshooting of equipment through phone and onsite support
Expanded customer base through exceptional customer service skills, account management, and follow up through phone and email communication
Initiated, evaluated, and cost justified proposals for sales associates to enhance printer and media sales
Established new relationsh...