Years of experience: 16

ITProject ManagerCall CenterCustomer Support RepresentativeCustomer ServiceHelp Desk Support

Trusted by top professionals

  • JP
    Jamie P
    Freelancer
    Verified
    Jhoenna likes to build trust with the clients she's working with and very hardworking and/or workaholic.

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Jhoenna Marie's Career Path
Admin Assistant (Part Time)Sep. 2023 -
Jun. 2024
B-WonderhostAdmin Assistant (Part Time)
- Managed residential and Airbnb clients - Sent automated SMS reminders - Non-voice and voice customer support for cleaners and clients - Scheduled rosters of cleaners - Managed staff and customer relationships - Managed bookings for Airbnb clients (Breezeway, Turno, Guesty, Hometime) - Updated rental listings (Airbnb, Booking.com, VRBO, Expedia) - Posted website updates - Created invoices ...
General Virtual / Executive AssistantMay. 2022 -
May. 2023
Freelancer (OnlineJobs) General Virtual / Executive Assistant
- Database Management: client’s info, prospect’s info, services, packages, courses (Hubspot, KarmaCRM, Salesforce) - Inventory Management: in stock/OOO, price updates and barcodes/SKUs, shipping fee updates, FBA inventory - eCommerce Site Management: WordPress, Shopify, eBay, Etsy, Amazon; retail, wholesale, dropshipping; Zik Analytics, WSG; posted product titles, descriptions (template provi...
Legal AssistantSep. 2019 -
Feb. 2020
Boylan LawyersLegal Assistant
- Email management and response - Calendar management / non-voice appointment setting - Legal document preparation - Proofreading/editing documents - File management - CRM management (Actionstep) - Automation and workflow creation

Jhoenna Marie's Posts

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  • About myself

    With 14 years in executive and admin assistance and 9 years in global customer support, I excel in managing emails, calendars, inventories, and CRMs. I've achieved 98% customer satisfaction rate, reconciled transactions, supervised teams, and streamlined processes.

  • Job Description

    I seek a long-term role in a stable and transparent company that values remote workers, open to personal growth, and fosters a healthy work environment.

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