Singapore, Singapore• Developed and executed VOC (Voice of Customer) programs (including customer journey mapping and touchpoints) to drive insights and recommendations for enhancing the customer experience for B2B, B2C and B2B2C segments and developing actionable recommendations to improve customer satisfaction and loyalty
• Setting up the groundwork for app development, including feature benefit matrix, compet...
Dubai, Singapore, India • Experienced individual contributor entrepreneur providing insights and strategy for Fortune 500 clients • Expertise in understanding consumer a business insights to drive growth and profitability
• Strong communication and presentation skills to effectively communicate insights and strategies to clients and stakeholders
• Skilled in collaborating with cross-functional teams and managing cli...
Singapore• Experienced team leader and domain expert in strategic planning, insights, and growth P&L for new client development
• Lead custodian of customer experience domain expertise and deployment, with a focus on enhancing customer engagement and success
• Skilled in setting up B2B frameworks for clients in Healthcare, Oral care, and Technology industries, with a proven track record of driving str...