Years of experience: 10
Startup FounderC-level ExecutiveHRCTOCustomer ServiceCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Marisela's Career Path
Sep. 2022 -Mar. 2024
Volkswagen de MéxicoCostumer Centric Project Manager
Puebla, MéxicoLed 16 Salesforce implementation for projects across various business areas, enhancing operational efficiency.
Program Management to achieve 100% adoption of digital tools in car dealerships. Training for dealer networks, ensuring effective adoption of digital tools.
Rolled out digital projects across the national dealership network by using agile methodologies & competitive analysis.
Develop...
Jan. 2021 -Aug. 2022
Volkswagen de MéxicoLiaison & Support Specialist
Puebla, MéxicoInstitutional linkage programs to foster collaboration and process improvements. Staffed and analyzed diversity initiatives, improving the organization's effectiveness. Coordinated efforts to meet internal customer's needs, optimizing service delivery and client relationships.
Creation and implementation of training programs for a team of 1,400+ employees. Executive-level reporting for the bo...
Jan. 2020 -Jan. 2021
Dubbing HouseHR & Legal Production Affairs
Ciudad de México, MéxicoContract negotiations between film studios and Dubbing House.
Implemented process mapping and organizational restructuring to enhance efficiency.
Led recruitment efforts and contributed to strategic decision-making as a member of the administrative council. Achieved Trusted Partnership Network certification.council.