Years of experience: 1
Data Entry SpecialistCustomer Retention SpecialistBusiness OwnerFinanceCall CenterCustomer Support Representative
Trust Score
Exceptionally trusted; proven professional excellence.
Yesenia's Career Path
Jan. 2024 -Jun. 2024
NY Tolling SolutionsCustomer Service Representative
New York, United StatesHandle 20-30 daily EZ Pass inquiries, ensuring high customer satisfaction and retention rates.
Resolve toll-related issues efficiently, enhancing overall service quality.
Analyze recurring issues to implement improvements, boosting service effectiveness.
Maintain a high standard of customer service, contributing to positive feedback and loyalty.
Jul. 2023 -Jan. 2024
All Boro Environmental LLCAdministrative Assistant
Brooklyn, New York, United StatesManage accounts payable and receivable, ensuring timely and accurate financial transactions.
Maintain and organize data in spreadsheets, enhancing data accessibility and accuracy.
Prepare detailed reports for DEC, contributing to regulatory compliance.
Coordinate driver dispatches, optimizing route efficiency and job scheduling.
Provide customer service via phone and email, resolving inquirie...
Nov. 2022 -Mar. 2024
AmazonPacker
Oxnard, California, United StatesPackage customer orders and label accurately, ensuring timely dispatch and delivery
Resolve issues efficiently, maintaining high customer satisfaction
Conduct CW inducting, enhancing team productivity
Utilize problem-solving skills to streamline packaging processes
Contribute to operational efficiency, achieving measurable improvements