Years of experience: 14

Business OwnerBusiness AnalystCustomer ServiceConsultingCustomer Success ManagerService Quality Manager

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Rogério's Career Path
Analytics ManagerFeb. 2023 -
Feb. 2024
CarrefourAnalytics Manager
São Paulo, Brasil- Developed and implemented strategic policies for data democratization, ensuring secure, efficient access across the organization. These policies empowered teams to leverage data independently and effectively. - Managed and optimized data pipelines to ensure productivity and data integrity throughout the data lifecycle, supporting critical business decisions with high accuracy and efficiency...
Speech Analytics | Quality | OKRJan. 2021 -
Jun. 2022
Grupo ServicesSpeech Analytics | Quality | OKR
Curitiba- Accountable for the implementation and structuring of Speech Analytics (AI / NLP) business model strategies / operation management with agile method; - Definition of the data pipeline (Ingestion, preparation, analysis and visual) in AI projects; - Cross-functional work with DBM, Devs and Technology teams in data projects; - Construction of NLP Python models, and creation of Power BI views (...
Digital Transformation ManagerJan. 2020 -
Jan. 2021
AlmawaveDigital Transformation Manager
São PauloExecutive responsible for the Business and Quality areas, acting ahead of building commercial and strategic content. Expressive role in the proposal of new digital models, automation and continuous improvement in customer relationship operations. I also work in the application of methodologies for measuring data and business alignment validation, with a focus on improving generation and gener...

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