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Years of experience: 18
Sport FanMarketingITāļø Legalš SportsBrand Marketing Manager
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Exceptionally trusted; proven professional excellence.
Hernan's Career Path
Oct. 2023 -Present
ALPHA Material Handlingweb and marketing responsible
Stockholm County, SwedenIn my role at ALPHA Material Handling, I led the redesign and update of the company's web platform, incorporating photography, image editing, and text formatting to enhance user experience. I also developed and implemented digital strategies to improve online visibility and drive customer engagement, resulting in increased website traffic and lead generation. ā¢ Managed and tracked marketing c...
Mar. 2020 -Jan. 2023
Voi TechnologyWorkforce Management & Tools Lead
Stockholm, Stockholm County, Swedenā¢ Led the comprehensive ownership of all customer service systems, including the successful implementation of a new CRM system (Kustomer), which elevated customer satisfaction by 15% by optimizing communication flows and operational efficiency. ā¢ Spearheaded a transformative CRM system upgrade, significantly enhancing the work environment for employees and accelerating the processing of custo...
May. 2019 -Mar. 2020
Voi TechnologyTeam Lead User Operations
Stockholm, Sweden