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Years of experience: 11
SwedenCall CenterCustomer Support RepresentativeITCall Center SupervisorTechnical Support Agent
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Exceptionally trusted; proven professional excellence.
Kévin's Career Path
Aug. 2023 -Sep. 2024
TeamtailorCustomer Support Agent
Stockholm, Stockholm County, SwedenIn my role as a Customer Support Agent at Teamtailor, I was dedicated to delivering top-notch customer service through live chat and email. With a focus on maintaining a 98% happiness rating, I ensured timely responses to user inquiries, fostering positive relationships with existing users, troubleshooting technical issues and training users on all functionalities.
Jan. 2023 -Apr. 2023
SafeStart InternationalCustomer Success Consultant
Stockholm, Stockholm County, SwedenGuide clients through implementation from start to finish, ensuring YouFactors® is configured to support client business requirements. Facilitate in onboarding and customer success workshops both on a virtual and face-to-face setting to the client. Assist client with resolving technical issues from initial troubleshooting to escalating to internal teams. Identify and manage leads sourced from...
Jun. 2018 -Jun. 2021
CPA GlobalImplementation Consultant - Professional Services
London, United KingdomAs an Implementation Consultant of CPA Global, I focused on directing the implementation projects for both corporate companies and law firms while serving as second-line support to other technicalities. My entire responsibilities cover the implementation processes of data migration, documentation, business plans, business analysis, and coordination with other personnel. Through my extensive u...