Years of experience: 16

ITBusiness OwnerSales & BizDevConsultingProduct ManagerProject Manager

Trust Score

Highly reliable; strong professional involvement.

75%
Ada's Career Path
Senior Manager Tech Engineering, CRM Commercial/RetailMay. 2020 -
Present
GSKSenior Manager Tech Engineering, CRM Commercial/Retail
Poznań, Woj. Wielkopolskie, Polska• Led a team of DevOps Engineers and Consultants responsible for the comprehensive configuration, maintenance, and integration of the Veeva CRM system. • Coordinated feature implementations and releases across multiple systems and teams • Prepared a plan to enhance team skills from configuring and customizing CRM systems to transitioning on-premise integrations to cloud-based solutions • Cont...
IT Service Manager, Regional CRM Service ManagerOct. 2017 -
Apr. 2020
GSKIT Service Manager, Regional CRM Service Manager
• Led and managed service operations for Veeva (Salesforce) CRM across 32 global markets in Europe, Middle East, India, and Africa • Served as the primary liaison for service operations, collaborating with Tech Groups and Business teams • Proactively handled and communicated Major Incidents to ensure prompt resolution • Resolved customer complaints and escalations to achieve satisfactory outc...
Service Delivery ManagerMar. 2017 -
Oct. 2017
Arvato PolskaService Delivery Manager
• Managing a call center of a German e-shop on 3 markets: Polish, English, and German • Fulfilling KPIs (Key Performance Indicators) and procedures enlisted in the contract • Achieving budget goals in terms of generating revenue and structural costs • Cooperating with other departments (e.g. IT, HR, recruitment, controlling) to maintain the continuity of a business project • Building and main...