Years of experience: 18

🐦 DesignCall CenterCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Vinay's Career Path
Head of Quality - Director [Americas]Apr. 2023 -
Present
[24]7.aiHead of Quality - Director [Americas]
GuatemalaHead of Quality - Americas | Performance and Process Consultant "Service Promise - Driving a culture of quality in the organization by seeking to attain the highest level of customer satisfaction. This commitment is demonstrated by alignment of right resources, having systematic practices and processes that fulfill the needs of our clients and it's customers". Responsibility Areas : People : ...
Customer Satisfaction and Performance Management - DirectorJul. 2021 -
Mar. 2023
[24]7.aiCustomer Satisfaction and Performance Management - Director
Bangalore, IndiaPromote customer satisfaction and that positively impacts the financial performance of the organization. Continuous improvement efforts and defect reduction initiatives to maintain and optimize performance, processes, costs for an effective Quality Management System. Team : LEAN Six Sigma, Business Analysts Professionals, Process Experts [Multi region] - Senior leaders for performance and pro...
Innovation Labs & BPO Solutions Integration - Senior ManagerJul. 2018 -
Jul. 2021
[24]7.aiInnovation Labs & BPO Solutions Integration - Senior Manager
Bangalore, IndiaCollaboration support and project management between two entities of the organization - BPO & Innovation Labs Product along with [24]7.ai leadership teams to enable efficiency, productivity and experience leveraged by [24]7 Products, AI Solutions, Data Sciences and Technology. Solutions : [24]7 Assist Digital Platform, Work Force Optimization [WFO], [24]7 Messenger, Text Mining - Data Science...