Greater Atlanta AreaManaged the escalated service concerns received from brokers, employer contacts, account managers, and
medicare consumers.
● Maintained relationships with internal clients.
● Submitted legal documentation and applications.
● Analyzed and processed personal information using systems such as CMS, SMS, and LEAN.
● Educated consumers on medicare coverage, available plans with client, as well as n...
Greater Atlanta AreaManaged the escalated service concerns received from brokers, customer contacts and dispatch managers
● Maintained relationships of both internal/ external clients and freight carriers.
● Submitted requests to the proper department for rightful approvals, prevent recurring issues and recommend
improvements in the junior broker process and procedures.
● Analyzed reports on financial discrepanc...