Years of experience: 9

CopywritingCall CenterContent WriterITCustomer ServiceHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Christine's Career Path
Technical Support ExpertOct. 2021 -
Present
RoutableTechnical Support Expert
Remote
Team Lead, Client OptimizationApr. 2018 -
Jul. 2021
Indeed.comTeam Lead, Client Optimization
Stamford, Connecticut, United StatesResponsibilities include: -Guiding team members to consistently meet their KPI targets -Helping members of my team continually develop knowledge and skills so they improve in their role, and are prepared to apply for roles in the future -Conducting 1:1 meetings with individual contributors on my team every other week to discuss struggles, successes, and work on development -Coordinating with ...
Account SpecialistMar. 2016 -
Apr. 2018
Indeed.comAccount Specialist
Responsibilities included: -Answering phone calls from clients and providing excellent customer service -Keeping track of personal metrics to ensure KPI targets were being met -Conducting shadow sessions for new hires to familiarize them with their daily functions. Additional focus: -Helping my team develop their knowledge by creating process guides and sending weekly quizzes.