Stamford, Connecticut, United StatesResponsibilities include:
-Guiding team members to consistently meet their KPI targets
-Helping members of my team continually develop knowledge and skills so they improve in their role, and are prepared to apply for roles in the future
-Conducting 1:1 meetings with individual contributors on my team every other week to discuss struggles, successes, and work on development
-Coordinating with ...
Responsibilities included:
-Answering phone calls from clients and providing excellent customer service
-Keeping track of personal metrics to ensure KPI targets were being met
-Conducting shadow sessions for new hires to familiarize them with their daily functions. Additional focus:
-Helping my team develop their knowledge by creating process guides and sending weekly quizzes.