Years of experience: 11
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Exceptionally trusted; proven professional excellence.
Tyrani's Career Path
Feb. 2025 -Present
Michaels StoresCustomer Experience Manager
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve the...
Feb. 2025 -Present
Build Better WaysCustomer Success Director
As the Customer Success Director at Build Better Ways, I play a key role in driving both operational excellence and client satisfaction. My role involves a unique blend of process optimization, marketing, client relationship management, and project oversight to ensure that our clients achieve their business goals and thrive. Key Contributions & Responsibilities: SOP Development & Training: I ...
Nov. 2022 -Sep. 2024
Chick-fil-A Corporate Support CenterLeadership Development Program Participant
100% travel basedAssessed and analyzed the Restaurant's performance in people management, customer service, sales, brand growth, and financial return. Developed and executed 30/60/90-day business plans. Recruited, hired, onboarded, and supervised team members, including managing payroll, labor scheduling, and performance evaluations. Designed and implemented comprehensive training programs to align team membe...