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Years of experience: 11
ITConsultingEducationTech SupportLife CoachingTutor
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Exceptionally trusted; proven professional excellence.
Vinicius's Career Path
Jun. 2024 -Present
@agorasouTITech Enterpreneur & Mentor
Greater São Paulo Area• Founder of the Instagram profile @agorasouTI, where I share my knowledge and expertise to help the Brazilian population learn IT practically. • I believe that IT is not just about technology, but about transforming lives. My goal is to educate and encourage people to enter the world of technology by offering free courses and educational content that empower individuals to build AI-proof res...
Jan. 2023 -Present
Yara InternationalITSM & Multi-Vendor Management
São Paulo, Brazil• Guardian of IT service management practices (Change Management and Problem Management), aiming to mitigate risks and impacts on the implementation of requests for changes and detecting & and removing the root cause of problems in Yara's technology environment at the America's level. 2023 Achievements: • Successfully implemented and achieved all proposed IT Change Management KPIs set by mana...
Oct. 2020 -Oct. 2022
ShopeeIT Engineer
Sao Paulo, Brazil• The first IT Engineer hired to provide IT support for Shopee and Garena employees in LATAM (all the communication-based in English).
• Responsible for building the foundation of the IT department (Knowledge base, procedures, Processes, and ticket management) reporting straight to the Singapore IT manager.
• Proven experience in supporting the company's exponential growth using information t...