Years of experience: 24

United StatesCall CenterCustomer Support RepresentativeSupport SpecialistITAppointment Setter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Karl's Career Path
Help Desk SpecialistDec. 2022 -
Oct. 2024
Duane Morris LLPHelp Desk Specialist
Philadelphia, Pennsylvania, United StatesTechnical Support: • Troubleshooting hardware and software issues with desktops, laptops, printers, and other office equipment. • Assisting with password resets and account management. • Providing guidance on basic application usage. • Identifying and escalating complex issues to the appropriate IT team members. Incident Management: • Logging and tracking user tickets through the helpdesk sys...
Marketing, Nonprofit, Technology ConsultantApr. 2016 -
Present
Self.Marketing, Nonprofit, Technology Consultant
Market ManagerJan. 2012 -
Feb. 2016
NextGen HealthcareMarket Manager
Horsham, PA• Develop, execute and monitor all elements of complex, multi-tiered lead generation campaigns [email, social, direct mail, telemarketing] • Conceptualize (and often write) compelling thought leadership content: ebooks, white papers, case studies, webinars, brochures and more. Closely monitor downloads and registrations to measure success and refine messaging. • Work closely with C Suite, phy...