• Achieved AWS Certified SysOps Administrator certification
• Became designated AWS SME
• Consistently in the top 5% in number of tickets resolved
• Top 5% of engineers for first-touch ticket resolutions
• Consistently receive highest NPS scores for customer satisfaction
• 2020 and 2021 Certificate of Achievement for exceeding customer
expectations and goals
• Provide system administration an...
Merrillville, IN• Designed, implemented, and supported North America-wide VPN network
based on Fortinet equipment to support retail / POS application
• Implemented full UTM capabilities on all firewalls in network (AV scanning,
Web and DNS filtering, IDS, IPS, Application Control, DLP, sandboxing, and
Anti-Spam)
• Implemented multi-ISP eBGP peering for internet redundancy
• Implemented VPN failover to tertia...
Marseilles, IL• Owned and operated profitable IT outsourcing company with revenues of
approximately $200,000 in the first year
• Functioned as “The IT Department” for mid-sized waste management
company and several other small- to mid-sized businesses, functioning in
Systems, Network and Security Engineer as well as Project Manager roles
• Provided outsourced IT support and expertise for several IT departme...