Years of experience: 8

MarketingCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistChat Support

Trust Score

Highly reliable; strong professional involvement.

70%
Alicia's Career Path
Customer Success ManagerOct. 2022 -
Jan. 2023
GroombuggyCustomer Success Manager
California, United States• Created and implemented short term CRM databases • Creation and implemenation of SOP and Best Practices • Reviewed customer concerns and complaints in order to improve the Customer experience • Creation of training courses and reference materials • Responsible for Customer Success team members and their schedules • Worked with Operations and Product Development departments to enhance overal...
Customer Success SpecialistMay. 2022 -
Oct. 2022
GroombuggyCustomer Success Specialist
United States
Office ManagerSep. 2021 -
May. 2022
Auto-Chlor SystemOffice Manager
Van Nuys, CA• Processing bi-monthly payroll utilizing ADP Workforce Software • Maintaining daily, weekly and monthly reports with Excel and Word • Making Daily Collection Calls to bring past due client invoices to date • Phone Dispatch of Technicians • Customer Service • File Maintenance and Organization • Invoice review • Support of the Branch Manager

Alicia's Posts

  • About myself

    Proficient in enhancing customer satisfaction and retention, I have driven interdepartmental efficiency. I bring over 10 years of experience in both customer-facing and backend service roles.

  • Job Description

    Seeking a remote position to leverage my skills in customer success management, aiming to contribute to a company's growth and customer satisfaction from anywhere, ensuring flexibility and efficiency in operations.

  • How to contact

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