United States• Manage risks & resolve issues that affect release scope, schedule, & quality • Measure & monitor project progress to ensure releases are delivered on time & within budget, while meeting or exceeding client expectations • Compile and analyze data to measure customer satisfaction and create initiatives to increase satisfaction index and manage attrition
• Identify opportunities for improvemen...
United States• Oversaw the coaching and mentoring of new associates and teammates • Managed and facilitated new hire onboarding
• Provided subject matter expertise to associates and leadership on people practices, systems, and resources
• Managed multiple tasks and priorities while delivering excellent customer service • Provided project or process reviews to determine root causes of issues & to continual...
Houston, TX• Served as a liaison and main point of contact for team member concerns regarding all things including finances/budget, schedules, & regular meetings • Responsible for deployment and implementation of programs and delivery of meeting/training activities
• Reviewed procedures, handbooks, and documents to promote a positive, diverse, and inclusive environment
• Developed targeted outreach prog...