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Years of experience: 19
Partnerships ManagerITSales & BizDevEngineerConsultingCustomer Success Manager
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Exceptionally trusted; proven professional excellence.
Miguel's Career Path
Sep. 2021 -Present
CARIAD, Inc.Senior Program Manager
Redmond, Washington, United StatesAs a Senior Program Manager, I led teams like Site Reliability Engineering and Platform Engineering. My role involved comprehensively analyzing and translating customer requirements into actionable feature sets, ensuring seamless design and implementation. I managed project schedules in a fast-paced environment, identified blockers early, and ensured timely delivery of key milestones. I also ...
Nov. 2017 -Sep. 2021
MicrosoftProgram Manager
redmond, waFocused on securing supply chain to build in-market Windows 10 OS. Proposed and led method to adopt common telemetry platform and schema for microservices within engineering system (1DS / IFX / Open Tracing), providing all teams with common schema for telemetry and tracing events. Delivered monitoring and alerting metrics for new services and solutions and assured live site issues were minimi...
May. 2016 -Nov. 2017
MicrosoftSenior Azure Support engineer
Redmond, waRegulated complex business critical issues for customers, guided to solution, and provided training and documentation. Contributed strong customer service skills and directed ambiguous requirements and environments. Received glowing feedback from manager and customers alike. Gathered and evaluated reviews and surveys.
• Drove feature development and bug resolution with product groups for prem...