Years of experience: 31

Customer Support RepresentativeChat SupportLive ChatCustomer Retention SpecialistData EntryData Entry Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Russ's Career Path
PresidentDec. 2017 -
Present
RDS Ventures, Inc.President
Dana Point, CA and Cleveland, OH2020 - Current: Independent consultant contracted to implement cross-selling strategies across five brands. Created bundled offerings which increased multi-item sales by 21% and new individual cross sales by 17%. I utilized text messaging, emails, social media ads, and limited outbound calling to achieve this growth. 2017 - 2020: Owned Nutrition Zone franchises in Dana Point and San Clemente,...
Vice PresidentNov. 2010 -
Aug. 2017
Synergy Direct Marketing Solutions, LLCVice President
Executive responsible for the growth and profitability of Inbound line of business. Created and managed all processes that support client solutions while managing to internal business needs including functionality, efficiency, process flow management, profitability, and internal/external reporting. Grew revenue by an average of 15% per year through new client acquisition and expansion of exis...
Managing DirectorOct. 1999 -
Oct. 2010
Victory Capital ManagementManaging Director
Progressively promoted through multiple Senior and Departmental Management roles including International Front Office Operations, Data Management, Institutional Sales/Marketing Administration, and Product Management. Excelled at team building, process review/improvement, and creating inter-departmental efficiencies.

Russ's Posts

  • How I can help you

    Our focus is to enhance operational efficiency and elevate customer satisfaction. With vast experience in both corporate and nonprofit sectors, we deliver tailored solutions that drive measurable results.

  • People I am looking for

    Looking for diverse client partnerships, we are open to all sectors and industries. Our adaptable approach ensures we meet the unique needs of every client.

  • Experience & Cases

    Achievements: - Reduced operational costs by 25% - Boosted sales by 30% - Led team to GIPS compliance. Clients: Numerous successful collaborations.

  • How to contact

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