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- Claudia Nelson
Quality Assurance Consultant @Self-employed
is willing to share expertiseQA Management for Life Sciences & Call Centers How I can help you
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Years of experience: 8
Executive CoachCall Center SupervisorCustomer ServiceEntertainmentCase ManagerService Quality Manager
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Claudia's Career Path
Apr. 2023 -Oct. 2024
ProPharma GroupMI/PV QA MANAGER
United States, West Palm Beach•Assists in the planning of QA team audits
• Provides guidance to stakeholders on GVP compliance matters
• Oversees PV-related deviations, quality issues, CAPA, effectiveness checks, and root cause analysis
• Enhances the tracking and closure of Quality Systems, and minimizes errors through the use of advanced computer skills
• Works closely with management to devise effective strategies for ...
May. 2022 -Apr. 2023
PQE GroupGVP AUDITOR
United States, West Palm BeachPerforms PV QA audits of the PV System (activities, critical processes, vendors, etc.) and of the PV QMS
• Advises stakeholders on GVP Compliance Issues
• Manages PV related Deviations, Quality Issues, CAPA, Effectiveness Checks, and Root Cause Analysis
Apr. 2015 -Jan. 2021
Pleio IncQuality Assurance Manager
United States, Hollywood
• Developed Standard Operating Procedures (SOPs) and comprehensive training guides for projects that required coordination across multiple departments.
• Identified key performance indicators (KPIs) and introduced preventive and corrective measures to address the root causes of quality issues and delivery delays.
• Formulated processes, policies, and procedures for various areas within the d...
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