Years of experience: 20
Customer ServiceHelp Desk SupportEngineerClient Relations SpecialistElectrical engineerService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Vassilis's Career Path
Oct. 2013 -Present
Info Quest TechnologiesTechnical Manager
Athens Metropolitan AreaManagement of the Technical Services Department (a total of 70 employees) of IQT.
Main activity of the Department is providing repair services for major manufacturers (Apple, Xiaomi, HP, Lenovo, Canon, Epson etc) of consumer electronics, as well as own company products.
Secondary activity on providing maintenance contracts and Field Services to SMB.
Tasks included SLA and KPI follow up, reven...
Apr. 2013 -Sep. 2013
Samsung Electronics HellasTechnical Support Part Leader
In charge of technical support for all Samsung products distributed in Greece and Cyprus. KPI improvement plans, service partner network performance monitoring.
Nov. 2009 -Apr. 2013
Samsung Electronics HellasIT & B2B Service Technical Support Coordinator
Management of the IT product service network for Greece and Cyprus.Follow up of daily tasks as well as long term planning for service operation improvement.