Andres's Posts
No responses yet
0
Years of experience: 15
AssistantAdministrative AssistantProject CoordinatorIT ManagerCall CenterCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Andres's Career Path
Oct. 2017 -Present
Stefanini PhilippinesIT Support Specialist
NCR - National Capital Region, PhilippinesProvide Cross-Regional Technical Support: Ensure efficient technical support at an international level, maintaining high levels of client satisfaction through proactive collaboration with other departments. Resolve Complex Issues: Diagnose and resolve various complex hardware and software issues, ensuring business continuity with agile and effective solutions. Maintain 100% SLA Compliance: Co...
Dec. 2014 -Oct. 2017
InfosysAccounts Receivables Process Specialist
Alabang, Muntinlupa, MM, PhilippinesEffective Collections Management: Managed healthcare sector accounts in Latin American and Iberian markets, achieving a 106.25% collection rate and demonstrating advanced financial management skills. Collaboration with Sales and Management: Worked closely with the sales team and senior management to meet and exceed collection targets, with a strategic focus on delinquency reduction.
Oct. 2009 -May. 2013
Hospital Militar Regional de Occidente HOMROClinical Data Operation Manager
Cali, Valle del Cauca, ColombiaConfidential Information Management: Led the strategy for the custody and administration of sensitive patient documentation, ensuring compliance with data processing regulations. Process Optimization: Implemented improvements in operational processes and enhanced the technical skills of the team, strengthening critical document management.