Years of experience: 35

United StatesTutorITConsultingEducationSystem Analyst

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Lisa's Career Path
Tech SpecialistOct. 2023 -
Present
AppleTech Specialist
Triage hardware and software issues on customer Apple devices, recommending cost-effective solutions. ● Utilizes consulting experience to rapidly assimilate new technical, sales, and operational knowledge, especially having been hired directly to the Genius Bar and not first in product sales as per usual. ● Collaborates with Genius Bar team and mentors technical and sales staff for successfu...
Freelance Consultant (Remote)Sep. 2023 -
Jan. 2024
myNILpayFreelance Consultant (Remote)
United StatesProvided pro bono part-time management consulting services to software startup, assisting in refining and updating early versions of the mobile app that manages Name Image Likeness (NIL) payments to NCAA student athletes at Division I, II, and III universities. ● Reviewed and researched Zendesk help desk tickets to identify software bugs and process improvement needs. ● Collaborated with the...
UnemployedOct. 2022 -
Oct. 2023
Refreshed and built new skills after having been laid off from Catholic Community Services when its WISe program was disbanded. Obtained the following Microsoft certifications: ● DP-500: Azure Enterprise Data Analyst Associate ● DP-203: Azure Data Engineer Associate ● PL-300: Power BI Data Analyst Associate ● DP-900: Azure Data Fundamentals Reviewed coursework for the Specialization i...

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