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Years of experience: 9
MarketingCall CenterCustomer Support RepresentativeSupport SpecialistAppointment SetterTechnical Support Agent
Trusted by top professionals
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Exceptionally trusted; proven professional excellence.
Armand's Career Path
Sep. 2024 -Present
Stylo ParfaitOwner
• I am experienced in crafting Blog posts and Professional B2B Emails
• As well as Sales Letters and White Pages
• In addition to SEO optimization and Social Media management
Oct. 2023 -Sep. 2024
UniphoreProduct Specialist
Palo Alto, California, United States• Analyze output generated and provide recommendations on insights observed. Conduct Root cause analysis and suggest recommendations.
• Read 8 - 10 call transcripts each day to determine the purpose and outcome of the call so as to suggest Key Changes in code for better accuracy.
• Assisting in fine tuning of patented AI Software to achieve a call accuracy score of %79 for client satisfaction...
Oct. 2022 -Oct. 2023
New American FundingCustomer Service Representative
Tustin, California, United States• Remote position where I was in possession of a company laptop, two monitors and a central hub that I was responsible for all technical and IT support upon. I installed updates, connected to VPNs, set up and broke down all equipment for transportation, troubleshot Wi-Fi and ethernet connectivity issues. I also provided remote technical services to fellow teammates when they were having issue...